Namecheap was founded almost two decades ago by Richard Kirkendall. In the time they have been functional, they have gathered a loyal following of over three million users. In this review, we will see all the major factors and see how Namecheap does in each. We have looked at third-party reviews, value for money, features offered, uptime, speed, and customer support. In each case, we have determined how the company performed and is it worthwhile using?
Namecheap Hosting Plans
This section will give you a quick overview of all the hosting plans by Namecheap. You will find Stellar, Stellar Plus, and Business SSD plans. The Stellar plan offers unmetered bandwidth for up to three websites for the first year. The Stellar Plus increases disk space to Unmetered for the first year. The Business SSD plan offers the users an SSD disk space of 50GB which is sufficient for about 10 websites. All plans come with free domains. The control panel is cPanel and works smoothly. It also features a one-click installation of popular applications and content management systems like WordPress and Joomla.
Pros of Namecheap Hosting
Namecheap offers its users a free domain name, migrations, and has many useful add-ons like backups. Let’s look at its pros in detail.
Free migration and domain name: Namecheap is known for its excellent domain names. This is why they offer their users a free one every time a user signs up for their hosting service. If you already have a website elsewhere, they can help you migrate – at no cost.
Value Plans: Most companies offer a range of plans, starting from a basic one and ranging to more hi-fi ones. In most cases, the base plans of different hosting providers are pretty similar, it is only when you want to choose higher plans, you begin noticing the changes.
With Namecheap, the company seems to offer more than its competitors on its basic shared plan. You can enjoy unmetered bandwidth, a free SSL certificate for the first year, twice-a-week backups, 50 MySQL databases, and users would be able to set up three websites on this plan. In addition to this, users will also leave with 50 email addresses. All in all, it offers great value for money and is an excellent option to consider.
Users will receive access to cPanel and other apps like WordPress. The icing on top is that you can set up 3 websites in this plan where most companies allow only one. This is perfect if you have multiple websites, such as a personal blog and a business website. All this can add to enormous savings over time.
30-day Money-Back Guarantee: This is a common gesture by many hosting providers. However, while most companies offer their guarantee with certain terms and conditions, Namecheap does not try to back up its users into a corner. You will have a full month to try out their services and see if it suits your need. Otherwise, you can get your money back and check out someplace else.
Reviews: Namecheap has gathered thousands of positive reviews from its happy customers over the years. For instance, in Shopper Reviewed, Namecheap enjoys a 4.6-star rating from nearly a million users! With the features the company is throwing in for free, we all expect it to perform equally well.
Poor Uptime: Namecheap was initially known as the hosting service providers offer 100% uptime. Over time, however, their stats came crashing down to 99.82% which is pretty poor in terms of uptime. At times, their uptime even went below the industry average for a few months. You could possibly expect up to an hour of downtime every month! If this took place during your peak hours, you are doomed. You will stand to lose a lot of traffic and revenue.
Slow Load Time: Not only is their uptime poor, but their load time is not great either. Since fast speed and load times are directly linked to customer happiness and a positive experience on your website, slower load times could cause frustration. Google’s latest study determined that the chances of a user bouncing increase more than 100% if the website’s page takes over 6 seconds to load. Not only do you need your website to be up and running, but it also needs to be fast to respond to keep the users happy and coming.
The average page speed that you can expect from Namecheap is about 830ms which is at least two times slower than other major hosting providers in the market. If it is a story of one or two months, most users would be able to bear that out. However, if it is their best, it doesn’t justify the cost we pay for performance. While the company has been trying to make better stats and they are working hard on it, the progress is slow. Maybe we will see better results in the upcoming months.
Customer Support: Although Namecheap has a great and detailed Frequently Asked Questions (FAQ) platform, its customer support team could be trained better. The FAQs contained detailed questions along with the answers for all the common problems faced the users. They also have a pretty effective live chat system. Better training of the support team members would definitely translate to a better experience for the users since they take a long time to get back to you with working solutions.
Their plans offer a lot of features that other hosting providers don’t generally offer in their base plan. While that is a major plus point, we have to ask ourselves if this is worth the low uptime stats, poor page load speed, and so-so customer support experience. Well, not really. While things started out looking quite bright, in terms of their features, the plans, and their price, but when you consider their uptime and load speed stats, things become dicey. In addition to this, you will find that the renewal rates are more than 300% of the base charges which is just too much, especially considering their other drawbacks.